The repeatable
work — handled
before it
reaches a human.
We replace the manual steps quietly bleeding hours from your operation with reliable infrastructure: triggered, audited, and resilient enough that you stop noticing it works.
The hours
aren't lost — they're
spread across
twelve people
who don't notice.
Every operation runs a hidden ledger of small repeating tasks: copying a field between two systems, chasing an approval, generating the same document for the fortieth time. Individually, none of them feel worth fixing.
Added up — across a real team, across a real year — they almost always come out to somewhere between half and one full FTE.
↪ Most engagements pay for themselves on a single row of this ledger. The discovery audit is how we find which row.
Every flow is
three pieces.
Triggers, conditions, actions. The grammar is universal — what changes is the domain language we plug into each. Once you see it, you can't unsee it.
Something happened.
An event in the world your operation cares about. A row arrived, a webhook fired, a clock struck, a threshold tripped.
- A new record appears
- A webhook fires from a third party
- A schedule reaches its time
- A threshold or SLA is breached
- A document gets signed
- A user takes a deliberate action
Should we act?
Where your business rules live: who, when, how much, under what policy. The seam between automation and human judgement.
- Field comparisons & thresholds
- Lookups against your own data
- Approval limits & routing rules
- Time windows & calendar guards
- Customer / segment / tier flags
- Manual overrides & circuit-breakers
Then this happens.
One step or many, fanning out in parallel. Each one observable, retryable, reversible — never a fire-and-forget.
- Create / update records anywhere
- Generate & deliver documents
- Notify, escalate, page on-call
- Move data between systems cleanly
- Schedule follow-ups & re-checks
- Hand back to a human, with context
The fear isn't
that automation breaks —
it's that it breaks
quietly.
Idempotency
The same trigger fires twice — the action runs once. Always.
Dead-letter handling
Failed jobs don't disappear. They land in a reviewable queue with full context.
Audit trail
Every event, every actor, every state change recorded — replayable months later.
Observability
You hear about the fault before your customer does. Always. That's the floor.
Human override
Pause, replay, or skip any step. Automation never takes the keys away from your team.
Versioning
Flows are code. You can roll back to last Tuesday's version in under a minute.
How we find what's
actually worth automating.
Most failed automation projects automate the wrong thing well. We start with a structured two-week discovery to make sure we don't.
Shadow the work
We sit with your operators. Watch what they actually do — not what the process doc says they do.
Map the real flow
The actual graph of decisions, hand-offs, and detours. Usually a surprise to the people who run it.
Find the seams
Where automation belongs — and where it must defer to a human. Both are equally important calls.
Score & sequence
Each candidate flow ranked by hours-saved, risk, and dependencies. You leave with a numbered roadmap.
The written brief
A 12–18 page document. Yours to keep — even if you decide not to work with us.
FIXED FEE — The discovery is its own fixed-fee engagement. Roughly 40% of clients stop here, brief in hand. We're fine with that.
Three ways
to start.
Same senior team, different commitment depth. Most clients begin with the Discovery audit and decide from there.
Discovery
A two-week structured audit of your operation's time-leaks. Output: a ranked roadmap and a written brief.
- Time-leak ledger for your operation
- Ranked, sequenced roadmap
- Written brief — yours to keep
Program
End-to-end automation of a defined operational area. First flow in two weeks; full coverage in three to six months.
- Build, deploy, and operate flows in production
- Reliability standards baked in (R · 01 to R · 06)
- Knowledge transfer to your team from week one
Run
We own and evolve a fleet of flows for you — adding, tuning, retiring as your operation changes. SLA-backed.
- Reliability SLA (target 99.9%)
- Quarterly fleet review & rebalancing
- Hand-off plan when you outgrow us
↪ Indicative. Every engagement is scoped from a written brief — no per-flow surprises, no change-request theatre.
A mid-market
fintech replaced
3 ops headcount
with 41 flows.
"We didn't lay anyone off. We just stopped hiring against a problem that
wasn't really a hiring problem."
The questions
we hear on
every first call.
Mostly versions of "is this safe", "is this real", and "what happens when it breaks". Fair questions.
Q · 01
"Why not just use Zapier / Make / n8n?"
+
"Why not just use Zapier / Make / n8n?"
Q · 02
"What happens at 3am when something fails?"
+
"What happens at 3am when something fails?"
Q · 03
"Will this replace people on my team?"
+
"Will this replace people on my team?"
Q · 04
"What if our processes change in six months?"
+
"What if our processes change in six months?"
Q · 05
"Where does AI fit into this?"
+
"Where does AI fit into this?"
What's the one task
your team would
stop doing
first?
That's the right place to start. Bring it to a 30-minute call — we'll tell you, honestly, whether it's worth automating and what it would take.